FAQ

I have a food allergy, can you accommodate this ?
Yes, you can inform us of intolerances and allergies when you sign up to the club

When do I receive my chocolates ?
Your chocolates will be delivered through your letterbox on the 20th of every month

I’m paying monthly, when am I billed ?
You are billed monthly on the date that you joined Club Melt

My delivery address has changed ?
You can update your delivery details in your account page

My billing address has changed ?
You can update your billing details in your account page

My card details have changed ?
You can submit your card details in your account page

Can I change plans ?
Yes if you’d like to swap plans you can do this in your account page

Can I postpone a month ?
Yes you can postpone your chocolates for a month, this can be processed in your account page

How do I cancel my plan?
Your plan can be cancelled in your account page, you will not be billed again once it is cancelled. You can rejoin at anytime